Refund & Cancellation Policy

At Nivméh, we want you to be completely happy with every purchase. If for any reason you are not satisfied, we're here to help. Please read our policy carefully before placing an order.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be returned within 7 days of the delivery date
• The product must be unused, unopened, and in its original packaging
• Products that have been opened, used, or damaged by the customer are not eligible
• Customised, personalised, or gift-built products are non-returnable unless defective

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened essential oils, diffuser liquids, or any product with a broken seal
• Customised / personalised gift boxes
• Sale items marked as "Final Sale"
• Digital products or downloadable content
• Products damaged due to misuse, improper storage, or accidents

3. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at nivmeh2023@gmail.com with:

• Your order number
• Clear photographs of the damaged/defective item and its packaging
• A brief description of the issue

We will arrange a replacement or full refund at no cost to you.

4. How to Initiate a Return

To initiate a return, please follow these steps:

• Step 1: Email us at nivmeh2023@gmail.com with your order number and reason for return.
• Step 2: Our team will respond within 1–2 business days with return authorisation and pickup details.
• Step 3: Pack the item securely in its original packaging. Our courier partner will collect it from your address.
• Step 4: Once we receive and inspect the return, your refund will be processed within 5–7 business days.

5. Cancellation Policy

Before Dispatch: Orders can be cancelled for a full refund if they have not yet been dispatched. Please contact us as soon as possible at nivmeh2023@gmail.com or call +91-9920185666.

After Dispatch: Once an order has been shipped, it cannot be cancelled. You may return it upon delivery under our standard returns policy.

6. Refund Processing

Approved refunds will be credited to your original payment method:

• Credit / Debit Cards: 5–7 business days after approval
• UPI / Net Banking: 3–5 business days after approval
• Store Credit / Gift Cards: Instantly upon approval
• Wallet (Paytm, PhonePe): 2–3 business days after approval

Original shipping charges are non-refundable unless the return is due to our error.

7. Exchange Policy

We are happy to exchange products for a different variant (size, scent) if the item is in its original, unopened condition. Exchanges are subject to product availability. Please contact us to check availability before initiating an exchange.

8. Contact for Returns & Refunds

• Email: returns@nivmeh.com
• Phone: +91-9920185666 (Mon–Sat, 10 a.m.–6 p.m. IST)

---