Privacy Policy

At Nivméh ("we", "our", "us"), your privacy is a fundamental part of the trust you place in us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us.

1. Information We Collect

We collect information you provide directly to us, including:

• Account & Order Information: Name, email address, billing and shipping address, phone number, and payment details when you make a purchase or create an account.
• Contact Information: Any information you submit through our contact or inquiry forms.
• Communication Preferences: Whether you opt in to our newsletter or marketing communications.

We also collect certain information automatically when you browse our website:

• IP address, browser type, operating system, and referring URLs
• Pages visited, time spent on site, and links clicked
• Device identifiers and cookie data

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders, including sending order confirmations and shipping updates
• Manage your account and provide customer support
• Send promotional communications if you have opted in (you may unsubscribe at any time)
• Improve our website, products, and services
• Comply with legal obligations and prevent fraudulent transactions

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as:

• Payment processors (Razorpay, Stripe) — who are PCI-DSS compliant
• Shipping and logistics partners (Blue Dart, Delhivery, etc.)
• Email marketing platforms (Klaviyo, Mailchimp)
• Analytics providers (Google Analytics)

All such third parties are contractually bound to use your information only for the purposes we specify and in accordance with applicable law.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and provide personalised content. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

5. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Order records are typically retained for 7 years in accordance with Indian tax laws.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at privacy@nivmeh.com.

7. Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers, and access controls to protect your personal information. However, no transmission over the internet is 100% secure and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: nivmeh2023@gmail.com
• Address:194 Samuel Street Pydhonie Mandvi, Khoja Gali Naka, Mumbai – 400009, Maharashtra, India

---