Policies
Delivery & Shipping Info
Everything you need to know about getting your order delivered.
Free Shipping
On orders above ₹2,000
3–5 Business Days
Standard delivery
1–2 Business Days
Express delivery
PAN India
We ship everywhere
1. Shipping Destinations
We currently ship across all states and union territories in India. For international shipping inquiries, please contact us at hello@nivmeh.com.
2. Delivery Timeframes & Charges
| Delivery Type | Estimated Time | Charges | Availability |
|---|---|---|---|
| Standard Delivery | 3–5 Business Days | ₹80 (Free above ₹2,000) | All India |
| Express Delivery | 1–2 Business Days | ₹150 | Metro cities only |
| Same-Day Delivery | Within 6 hours | ₹249 | Mumbai only |
| Bulk / Corporate Orders | 7–10 Business Days | Custom quote | All India & International |
* Delivery timeframes are estimates and may vary during peak seasons, public holidays, or due to factors beyond our control.
3. Order Processing
All orders are processed within 1–2 business days of payment confirmation. Orders placed after 2:00 PM IST or on weekends/public holidays will be processed the next business day.
You will receive a shipping confirmation email with a tracking link once your order is dispatched.
4. Order Tracking
Once your order is shipped, you will receive an SMS and email with:
- Your AWB (Air Waybill) tracking number
- The name of our logistics partner
- A direct link to track your shipment in real time
You can also track your order by logging into your account at My Account or by contacting us with your order number.
5. Packaging
Every Nivméh order is carefully packed in our signature eco-friendly packaging:
- Products are wrapped in acid-free tissue paper and secured with recyclable inner packaging
- Our outer shipping boxes are made from 100% recycled cardboard
- We use plant-based, compostable void-fill material (no styrofoam)
- Gift orders include an additional premium gift box and optional handwritten note
6. Delivery Attempts
Our courier partners will attempt delivery up to 3 times. If delivery is unsuccessful after 3 attempts due to the recipient being unavailable or an incorrect address, the package will be returned to us. A re-delivery fee may apply. Please ensure your delivery address and phone number are accurate at checkout.
7. Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please:
- Check your tracking link for updates
- Allow 1–2 additional business days before contacting us
- If the order shows as delivered but you haven't received it, contact us within 48 hours
Email us at support@nivmeh.com with your order number and we will liaise with our logistics partner to resolve the issue promptly.
8. Special Delivery Notes
During festivals, sale events, and peak seasons, delivery times may be extended by 1–3 additional business days. We always try to communicate any delays proactively via email or SMS.
9. Contact for Delivery Queries
- Email: support@nivmeh.com
- Phone: +91 98765 43210 (Mon–Sat, 10am–6pm IST)